1. Introduction
TFS Plumbing (“TFS Plumbing”, “TFS Plumbing The Leak Inspector”, “we”, “us” or “our”, website url address: //leakinspector.co.za ) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how TFS Plumbing collects, uses, stores and protects personal information when you visit our website, contact us, request plumbing services, obtain a quotation, make use of our services, or otherwise interact with us.
TFS Plumbing operates in Pretoria, Gauteng, South Africa, and processes personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA). POPIA establishes requirements for the lawful processing and protection of personal information.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
2. Personal Information We Collect
Depending on how you interact with TFS Plumbing, we may collect the following information:
- Your name and surname.
- Telephone or mobile number.
- Email address.
- Physical or service address.
- Billing and invoicing information.
- Information relating to your plumbing requirements.
- Details of quotations, bookings, installations, repairs or other services requested.
- Communications you have with TFS Plumbing, including enquiries and service requests.
- Information submitted through our website contact forms.
- Information provided when requesting an emergency plumbing service.
- Technical information such as your IP address, browser type and device information when you use our website.
- Any other information that you voluntarily provide to us.
We aim to collect only information that is reasonably necessary for the specific purpose for which it is required.
3. How We Use Your Personal Information
TFS Plumbing may use your personal information for legitimate business and service-related purposes, including:
- Responding to enquiries and requests for quotations.
- Scheduling and managing plumbing appointments.
- Providing plumbing, maintenance, installation and repair services.
- Communicating with you about your requested services.
- Preparing quotations, invoices and other business records.
- Processing payments and managing accounts.
- Providing customer support.
- Maintaining accurate customer and service records.
- Improving our services and website.
- Protecting our business, customers and website against fraud, misuse and security threats.
- Complying with applicable legal, regulatory and accounting requirements.
- Sending service-related communications.
- Sending promotional or marketing communications where permitted by law and, where required, with your consent.
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
4. Website Forms and Enquiries
When you submit information through a contact, quotation or service-request form on our website, the information may be used to contact you regarding your enquiry or requested plumbing services.
This may include your name, contact details, address, description of the plumbing problem and any other information you choose to provide.
We use this information primarily to respond to your enquiry, arrange services, provide quotations and maintain appropriate customer records.
5. Cookies and Website Technology
Our website may use cookies and similar technologies to improve functionality, security and the user experience. Cookies may be used to:- Remember website preferences.
- Enable certain website functionality.
- Improve website performance.
- Understand how visitors use our website.
- Monitor website security.
- Obtain aggregated and analytical information about website usage.
6. Comments, Reviews and Customer Content
If our website allows you to submit comments, reviews, testimonials, photographs or other content, we may collect the information that you voluntarily provide. We may use customer reviews or testimonials for legitimate business purposes, including displaying them on our website or marketing materials, where appropriate and permitted by law. We will not publish personal information beyond what is reasonably necessary without appropriate permission or another lawful basis.7. How Long We Retain Your Information
TFS Plumbing retains personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes, protect our legitimate interests, or comply with legal and regulatory requirements. The appropriate retention period may vary depending on the type of information and the purpose for which it is processed. When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it where appropriate.8. Security of Your Personal Information
TFS Plumbing takes reasonable and appropriate measures to protect personal information against loss, damage, unauthorised access, misuse, alteration or disclosure. Security measures may include:- Secure website connections where applicable.
- Password protection and access controls.
- Limiting access to personal information to people who require it for legitimate business purposes.
- Appropriate physical and electronic security measures.
- Reasonable measures to protect information stored by our service providers.
9. Who May Access Your Information
Access to personal information is limited to people who reasonably require it for legitimate business purposes. This may include:- TFS Plumbing management and authorised employees.
- Plumbing technicians or staff who require customer information to perform requested services.
- Administrative and accounting personnel.
- Website or IT service providers where necessary to operate our systems.
- Professional advisers where reasonably necessary.
- Law enforcement, regulatory authorities or other parties where disclosure is required or permitted by law.
10. Your Privacy Rights
Subject to applicable law, you may have rights regarding the personal information we hold about you. These may include the right to:- Ask whether we hold personal information about you.
- Request access to personal information we hold about you.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Object to certain forms of processing where permitted by law.
- Withdraw consent where processing is based on consent, subject to any legal or contractual limitations.
- Object to or manage direct marketing communications in accordance with applicable law.
- Lodge a complaint concerning the handling of your personal information.
11. Direct Marketing
TFS Plumbing may occasionally communicate with existing or prospective customers about our plumbing services, promotions, maintenance services or other relevant business offerings. Where required by applicable law, we will obtain the appropriate consent before sending direct marketing communications. You may request that we stop sending you marketing communications at any time. Service-related communications, such as appointment confirmations, quotations, invoices and important information relating to services you have requested, are not considered ordinary promotional marketing communications.12. Children’s Personal Information
Our services are primarily intended for adults. We do not knowingly collect personal information from children except where permitted by applicable law and where the necessary consent or lawful basis exists. If you believe that a child has provided personal information to TFS Plumbing without appropriate consent, please contact us so that we can take reasonable steps to address the matter.13. Third-Party Websites
Our website may contain links to third-party websites, services or platforms. TFS Plumbing is not responsible for the privacy practices, security or content of third-party websites. We recommend that you review the privacy policies of third-party websites before providing them with personal information.14. Legal Disclosure of Information
TFS Plumbing may disclose personal information where reasonably necessary or legally required, including where disclosure is necessary to:
- Comply with a legal obligation.
- Respond to a lawful request from a court, regulator, government authority or law-enforcement agency.
- Protect the rights, property or safety of TFS Plumbing, our employees, customers or other persons.
- Investigate suspected fraud, unlawful activity or security incidents.
- Establish, exercise or defend legal claims.
Any disclosure will be handled in accordance with applicable law.
15. Changes to this Privacy Policy
TFS Plumbing may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
The updated Privacy Policy will be published on our website with an updated effective date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
16. Contact TFS Plumbing
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is being handled, please contact TFS Plumbing.
TFS Plumbing
Location: Pretoria, Gauteng, South Africa
Email: tiaan@tfsplumbing.co.za
Telephone: 082 678 2885
Website: //leakinspector.co.za
Where applicable, privacy-related requests will be handled by the person responsible for privacy and information protection within TFS Plumbing.
TFS Plumbing should ensure that the final published version matches its actual website technology, contact details, cookies, service providers, marketing practices and data-retention procedures. It should also be considered alongside any required PAIA manual, as PAIA and POPIA form part of South Africa’s information-access and privacy framework.
Important Note
This Privacy Policy is intended as a practical website privacy policy for TFS Plumbing and is written with South African POPIA principles in mind. POPIA is administered and enforced by the South African Information Regulator
TFS Plumbing should ensure that the final published version matches its actual website technology, contact details, cookies, service providers, marketing practices and data-retention procedures. It should also be considered alongside any required PAIA manual, as PAIA and POPIA form part of South Africa’s information-access and privacy framework.